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Sep 25, 2018

Katie McConochie joins us and sheds light on the value of stakeholders when it comes to problem solving: "When I was preparing for my talk here, I was trying to think about how far I've come since the days I was trained as a black belt and really believed that there was only one way of solving problems, and that was...


Sep 18, 2018

Howard Blackith lays out the transformation process in improving patient care. "You have to build levers to make change. And if you're talking about change across the health system, you're talking about change across a very large number of elements with a lot of stakeholders. It's about ultimately liberating an awful...


Sep 11, 2018

Marie Helen joins us and shares distinctions within her industry:

"In an airline you have two major indicators of success. One is about customer satisfaction and we are using the Net Promoters Score. The other one is about operational excellence and it is punctuality, basically. Punctuality is something quite difficult...


Sep 4, 2018

Fabrice Etcheverry joins us and takes us through how GBS is set at Solvay. They call it "Solvay Business Services. Which is a platform that we group in the center of expertise. All the transactional and administrative activities for which the GBUs, global business units have no added value to perform. They rely on this...